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Service Desk Technician

Rom Technologies Inc
Full-time
On-site
Clearwater, FL
Responsibilities

  • Provide continuous support and administration of the Microsoft Office 365 environment.

  • Assist with the administration of Identity and Access Management (Okta).

  • Support day-to-day IT operations, including monitoring and resolving incidents, problems, user requests, and break/fix issues.

  • Perform IT hardware setup and configuration for new employees.

  • Assist with lifecycle management of IT assets, including PCs and peripheral equipment.

  • Serve as an additional point of contact for both onsite and remote employees through helpdesk and service desk support.

  • Support the enterprise ITSM platform, including asset management, onboarding and offboarding of IT equipment, CMDB maintenance, IT process management, and deskside support.

  • Actively develop, document, and maintain an IT knowledge base.

  • Perform additional duties as assigned.

Shifts Available

  • Monday – Friday:

    • 6:45 AM – 3:45 PM

    • 11:00 AM – 8:00 PM