Service Desk Technician

Responsibilities:

• Provide continuous support and administration of our Office 365 environment.
• Assist with the administration of Identity and Access management (Okta).
• Assist with the day-to-day IT operations, including monitoring incidents, problems, user request lifecycle, and break/fix issues.
• Execute IT hardware setup for new employees.
• Assist with lifecycle management of IT assets, including PC peripherals.
• Serve as an additional point of contact for our onsite and remote workforce through helpdesk and service desk support.
• Support the enterprise ITSM solution as it relates to asset management, onboarding/offboarding of IT equipment, CMDB, IT process management and deskside support.
• Actively develop and maintain an IT knowledgebase.
• Additional tasks as assigned.