Responsibilities:
• Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
• Educate patients and customers on medical products, usage guidelines, and delivery timelines.
• Support the sales team with order processing, tracking, and follow-up communication.
• Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
• Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
• Document all interactions and maintain accurate records in CRM or EMR systems.
• Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.
• Monitor open orders, backorders, and follow up to ensure timely fulfillment.