Patient Coordinator - Pilot

About ROMTech: ROMTech is revolutionizing at-home rehabilitation with innovative technology and patient-centered programs. Join our Pilot Team and be part of launching cutting-edge rehab solutions nationwide.

Role Overview: As a Patient Engagement Specialist on our Pilot Team, you will manage administrative workflows and directly engage with patients to ensure they have a smooth, supportive experience throughout their ROMTech rehabilitation journey. This is a high-impact role where your work directly shapes the patient experience and pilot program success. You will focus on getting patients started successfully, ensuring they feel supported, and providing a tech-savvy approach to their rehabilitation process.

Key Responsibilities:

• Call patients to confirm information, educate them on the program, and schedule onboarding.
• Track patient progress in EMR/CRM systems (Elation, ThoroughCare, Pipedrive).
• Maintain detailed documentation and notes for every patient interaction.
• Support pilot program operations and identify opportunities to improve workflows. Coordinate with internal teams to ensure device shipments and patient readiness.
• Ensure patients have a positive experience and feel supported throughout their rehabilitation journey.