The primary responsibility of this role is to support Licensed Physical Therapists with remotely monitoring patients via audio/visual healthcare technology, while the patient is using the PortableConnect and other related devices. This role is key to ensuring patients have a safe and positive experience while fully complying with their prescribed treatment plan, in order to achieve optimal health outcomes. This is in a 24/7 environment.
Other duties are as follows:
- Licensure Compliance: Maintain active licensure requirements in all applicable states or commit to pursue licensure in all applicable states.
- Clinical Support: Ensure compliance with clinical direction from Licensed Physical Therapists.
- Patient Support: Use clinical expertise to respond to patient inquiries and concerns in a reassuring and empathetic manner as it relates to their ongoing progress with their prescribed treatment plan.
- Proactive mitigation: Monitor, anticipate and mitigate potential disruptions to patient monitoring workflows to ensure they are fast and accurate.
- Data Tracking and Reporting: Maintain accurate records of patient interactions and progress in compliance with company policies.
- Patient Education and Support: Educate patients on the benefits and importance of the prescribed medical device and provide motivational counseling that generates excitement and commitment to its consistent use.
- Interdepartmental Coordination: Establish, monitor, and maintain key performance metrics that would be in alignment with other departments’ metrics, and participate in recurring meetings with those departments to ensure operational success at a patient level.