Customer Service Agent

Location: Clearwater, FL

Employment: Full-time

ROMTech is now looking for a Customer Service Agent (CSA) to join our growing Customer Success team and provide compassionate and efficient support to patients using our technology. Our ideal candidate is a strong communicator, comfortable multitasking in a fast-paced environment, and committed to delivering a high standard of service to both internal and external customers at all times. If you are driven by making a meaningful difference in people’s lives, we’d love to hear from you.

This is a full-time opportunity with a Monday – Friday, 9:00 am to 5:30 pm EST schedule. We offer competitive benefits such as health/dental/vision benefits, 401(k) match, and PTO.

Responsibilities:

• Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
• Educate patients and customers on medical products, usage guidelines, and delivery timelines.
• Support the sales team with order processing, tracking, and follow-up communication.
• Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
• Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
• Document all interactions and maintain accurate records in CRM or EMR systems.
• Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.
• Monitor open orders, backorders, and follow up to ensure timely fulfillment.

Requirements:

• 2+ years of customer service or dispatching experience.
• Experience in a customer service/ high-pressure, call center environment, servicing customers via phone, email, and live chat.
• Fluent in Spanish preferred, not required.
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Professional demeanor.
• An understanding of customer service best practices.
• Experience using a CRM system, preferred.
• Ability to commute to our office in Clearwater, FL.
• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio)
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing people@romtech.com.

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.