The Director of Quality Improvement provides organization‑wide leadership for quality improvement, performance management, policy development, learning and professional development, and infection control activities across a multi‑service behavioral health system. This role is responsible for designing, implementing, and sustaining the Quality Improvement Plan and associated performance infrastructure to ensure safe, effective, efficient, and measurable care delivery.The Director serves as a strategic partner to executive and clinical leadership to strengthen a culture of safety, quality, and accountability, while advancing the organization’s mission of providing high‑quality, recovery‑oriented services that promote wellness for all clients.Required Education and ExperienceMaster’s degree in a clinical mental health discipline or public health field (e.g., Psychology, Counseling, Social Work, Nursing, Public Health), supplemented by three (3) years of experience in quality improvement, performance management, utilization review, or outcomes measurement within a behavioral health or healthcare setting ORBachelor’s degree in a clinical mental health or public health field, supplemented by ten (10) years of progressively responsible experience in healthcare quality, utilization management, or performance improvement, including two (2) years of management‑level experienceValid driver’s license, reliable transportation, and proof of current auto insurancePreferred Education and ExperienceClinical experience within a community mental health or behavioral health organizationDirect involvement in behavioral health service delivery, program oversight, or clinical operationsFormal training in Quality Improvement methodologies (e.g., Lean, Six Sigma, PDSA, Agile, FOCUS)Demonstrated experience supporting Joint Commission or other healthcare accreditation processesStrong ability to translate clinical and outcomes data into actionable operational and clinical improvement strategiesStrong experience in policy development and accreditation complianceEssential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Quality, Performance Improvement & Outcomes LeadershipDevelop, implement, and oversee the organization’s Quality Improvement Plan, defining the enterprise framework for quality, safety, and performanceLead organization‑wide quality assessment, performance improvement, and outcomes monitoring activitiesEnsure quality and performance improvement efforts are integrated into clinical and operational workflows across all departmentsDesign and maintain a sustainable quality and performance infrastructure, collaborating with Information Technology as neededEnsure timely collection, analysis, interpretation, and dissemination of quality and performance dataTranslate data into clear recommendations, priorities, and improvement strategies for leadership and frontline teamsEstablish and facilitate an organization‑wide Quality Council, meeting at least quarterly, to guide system‑level quality initiativesPrepare and present executive‑level and Board‑level quality and performance reports, including annual evaluations and trend analysesAccreditation, Survey Readiness & Infection ControlCoordinate and support organization‑wide accreditation and survey readiness efforts (e.g., Joint Commission and other applicable certifications) from a quality and performance perspectivePromote continuous readiness through tracer activities, audits, and proactive improvement initiativesLead and oversee Infection Control and Prevention activities, ensuring alignment with clinical practice standards and organizational workflowsCollaborate closely with the Corporate Compliance Officer (Chief Operating Officer) to ensure quality efforts align with applicable regulatory and accreditation expectationsHealth Outcomes Performance OversightOversee the organization’s outcomes effectiveness, ensuring appropriate, clinically measurable use of services and wellness resultsMonitor trends, access, and throughput indicators to identify opportunities for improvementPartner with clinical leadership to improve care coordination, efficiency, and patient flow while maintaining quality and safetyLeadership, Culture & Workforce DevelopmentPromote and model a strong culture of safety, quality, and continuous improvement throughout the organizationInspire a mission‑driven approach to quality, emphasizing the organization’s commitment to doing good work that results in meaningful wellness outcomes for all clientsProvide coaching, guidance, and support to leaders and staff on quality improvement principles and practicesIdentify quality‑related training needs and support staff development to enhance competence, accountability, and engagementPartner with leadership to reinforce person‑centered, recovery‑oriented values in all quality and performance initiativesAuthority Boundaries and Escalation:Regulatory interpretation, compliance investigations, privacy matters, and enforcement activities are retained by and escalated to the COOThe role collaborates closely with compliance leadership to identify risks and opportunities but does not independently direct compliance actionsSupervisory ResponsibilityThis position supervises staff supporting:Quality ImprovementPerformance Measurement and OutcomesProgram EvaluationLearning and Professional DevelopmentInfection Control(Position titles and structure may evolve based on organizational need.)While we welcome all to apply, there are some position specific background stipulations that must be met to comply with various regulatory and contractual requirements.New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.