Police Community Safety Specialist

Overview The City of Gresham Police Department is seeking dedicated, community-focused individuals to join our team in the role of Police Community Safety Specialist. This vital position serves as a trusted resource for residents while supporting sworn officers through meaningful, hands-on work that keeps our community safe and connected. This is an entry level, non-sworn position that assists sworn officers by taking phone reports, following up with crime victims, gathering and lodging evidence, and more.   Police Community Safety Specialists work full-time, 4 days/10-hour schedules which may include weekends and shift work hours (day, swing, and graveyard).  This position works both in the office and in the field. As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve, and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding. We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.   Position Description The Police Community Safety Specialist is often the first point of contact for community members seeking assistance. This position plays a critical role in addressing non-emergency situations, providing guidance, and ensuring community members feel heard, supported, and informed.This is an excellent opportunity for individuals looking to start a career in public safety, criminal justice, or community services.What you will get to do:Respond to non-emergency calls such as theft, fraud, missing persons, and property incidents.Conduct field visits by car or on foot to observe activity and assist the public.Investigate and document incidents, preparing detailed and accurate reports.Provide information on police services, case status, and community resources.Support officers with traffic control and collision response as needed.Help resolve conflicts and de-escalate difficult situations with professionalism and empathy.Maintain and access police records and databases to support operations.Dispatch to CAD Calls: Monitors and responds to non-emergency calls by phone/GPD Lobby contact (thefts, civil, criminal mischiefs, fraud, identity thefts, missing persons, runaways, lost/found property, burglaries). Determines the nature of the call, investigates circumstances, and records information from the public. Request evidentiary documentation. Contact officers in situations requiring sworn personnel.Police Report Writing: Prepare police reports on incidents that do not require a sworn officer response; ensure accuracy of information for review by sworn supervisory staff.Online report management: Approve/Reject/follow-up with online reports. Follow up with each individual reporting party regarding their online report via phone/email.Evidence/Property: Lodge evidence for police reports or to assist sworn personnel. Collect lost/found property, track owners for return of property; lodge lost/found property when owner unknown.Qualities we are looking for:Strong communicators with excellent customer service skillsCalm under pressure and able to handle sensitive or challenging interactionsDetail-oriented and capable of managing multiple tasks simultaneouslySkilled in using technology and navigating multiple systemsCommitted to equity, respect, and community engagementFor full details of the duties and responsibilities, please click on the Police Community Safety Specialist Classification Specification.   Qualifications Knowledge of:Laws, rules, and regulation ordinances affecting City policies and operationsCity government administration, organization, functions, and servicesPractices, principles, procedures, regulations, general orders, and techniques as they relate to assigned area, such as document processing, police records, and release of informationCustomer service principles, practices, and methodsTechniques for providing a high level of customer service to the public and City staffModern office practices and methods, computer equipment, and software applicationsAbility to:Exercise discretion in confidential and sensitive mattersInterpret, apply, and ensure compliance with applicable policies, procedures, laws, and regulationsWork efficiently under pressure; diffuse difficult situations; exercise tact and diplomacy in dealing with the publicAssess priorities and efficiently prioritize tasks; perform multiple duties simultaneously; operate, extract from, and input into multiple computer systems and databasesEstablish and maintain effective working relationships with all internal and external contactsOperate office equipment and technology tools including personal computers, laptop computers and printers, two-way radios, and presentation equipmentCommunicate effectively verbally and in writing; present information, proposals, and recommendations clearly and persuasivelyMINIMUM QUALIFICATIONS:High School Diploma or GEDValid Driver's LicenseAcceptable driving record (see driving matrix below)Oregon Law Enforcement Data System (LEDS) certification is required within 3 months upon hireTransferable skill and additional preferred qualities:Ability to speak a second language, in both written communication and verbal conversation. (Preference to Spanish and Russian)College degree or college level courses in any discipline.A military backgroundA Reserve Officer or CadetDRIVING MATRIX: You will be disqualified from this process if you possess any of the following driving infractions:A major traffic offense or accident that results in death or major injury. Driving under the influence (DUI) offense within the last 5 years.Have more than 3 moving violations within a 3-year period or more than 2 within a one- year period.Have more than 2 accidents within a 3-year period.Employment Automatic Disqualifiers List  (Download PDF reader) ***Any offer of employment is contingent upon successful completion of a detailed criminal background check, driving record review, and drug screen.**   Selection Process To apply for this position, click 'Apply' at the top of this job posting.Required application materials:A complete online application (do not leave fields blank or type 'see resume')Answers to supplemental questionsIf you desire a modification of this process to accommodate a disability, please provide your request in writing to HRRecruiting@GreshamOregon.gov, or by phone to 503-618-2549 upon submitting the required documents. A review of application materials submitted will determine which candidates will be invited to an interview. Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process. Veteran's PreferenceThe City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215. Our CommitmentThe City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law. Please direct questions about this position to 503-618-2549 or HRRecruiting@GreshamOregon.gov. If you need assistance with the online application, please contact NEOGOV directly at 1-855- 524-5627.