Director of Quality and Risk Management

“Lead the team that keeps healthcare moving.”Black River Health is seeking a dynamic, experienced Director of Quality and Risk Management to champion our organization’s quality, safety, and compliance efforts. In this key leadership role, you will shape and drive our Quality Assurance Performance Improvement (QAPI) program, oversee risk management initiatives, and guide staff education across the organization—all with the goal of elevating overall performance and patient care.You’ll collaborate closely with providers, staff, and leadership to plan, develop, and direct departmental activities that support our mission. This position plays a central role in coordinating quality, patient safety, and regulatory programs, ensuring a consistent, team‑driven approach to excellence and compliance throughout Black River Health.This opportunity is:Full-time, Monday – Friday, Day ShiftBenefits include:Health InsuranceDisability Insurance – Short and Long-termRetirement Plan – 401(k) Dental InsuranceLife InsuranceFlex Spending AccountIf you are looking for an exciting new role at a place that feels like home, look no further. Essential Duties:Investigates and takes appropriate timely action(s) to resolve customer concerns, complaints, and problems. Uses the customer service recovery process.Assists the organization to build capacity and achieve greater effectiveness by improving efficiencies and productivity in the workplace using developmental and quality improvement strategies, assessing education needs, developing programs, patient safety and satisfaction, and risk management activities to address those needs; charting a course of direction including developing and implementing detailed plans on how to improve quality and organization methods. Maintains the organization in a “constant readiness mode” for accreditation by keeping current and coordinating/implementing changes to ensure the organization meets all accreditation, regulatory, and quality standards. Communicates effectively with organizational development and quality staff to keep them informed of department and organizational activities and ensures staff has adequate resources available to perform their job successfully.Develops and trains quality, risk, patient safety, regulatory orientation, and educational in-services for employees and physicians. Collaborates with Medical Staff Coordinator to establish criteria and monitor quality data for focused and ongoing professional practice evaluations for the medical staff.Acts as the chair/facilitator of patient safety and regulatory-related committees, service teams, and/or short-term work teams.Qualifications:Bachelor’s degree (B.A. or B.S.) in healthcare administration, nursing, or equivalent clinical field, and a minimum of 5 years of direct hospital-based quality leadership experience or equivalent combination of education and experienceCertification in performance improvement, quality, or comparable healthcare programs (CPHQ, CMQ, CPHRM), preferredExcellent computer skills in a variety of software programs, including Microsoft Office Suite, desktop publishing programs, and basic operations of learning management systems and accompanying reports.Strong ability to manage multiple projects in a fast-paced environmentPersonable and professionalEmployee must have a valid Wisconsin Driver’s License, proof of insurability, and a reliable means of transportationYour future starts here. At Black River Health, we’re proud to be recognized among the Top 100 Best Places to Work in Healthcare. Guided by our mission—Outstanding and comprehensive healthcare for you and your family, delivered locally with compassion—we invite you to bring your expertise and leadership to our team. Apply today and take the next step in your career—don’t wait.And beyond your career, you’ll enjoy the unmatched lifestyle of Black River Country. With over 200,000 acres of wilderness, scenic trails for hiking and biking, and pristine lakes for fishing, boating, and even scuba diving, the region offers endless opportunities to recharge and explore. Whether it’s kayaking, skiing, or simply enjoying small‑town charm, Black River Country is the perfect place to call home. Learn more at www.blackrivercountry.net.Qualified candidates may obtain an application and attach a resume on our website at www.blackriverhealth.com"Black River Health, Inc. is an equal employment opportunity employer functioning under an Affirmative Action Plan."