750-Quality Manager

Full-time Description The Quality Manager is responsible for overseeing product quality across manufacturing and field operations. This role monitors in-process and pre-shipment quality, manages field-reported concerns, and drives root cause analysis and corrective actions related to product and service issues. The Quality Manager serves as a key point of coordination for quality communication, reporting, and continuous improvement initiatives.Key ResponsibilitiesManufacturing Quality OversightMonitor and evaluate product quality throughout manufacturing and prior to shipmentEnsure compliance with company quality standards and specificationsPartner with production teams to identify defects and implement corrective actionsField Quality ManagementServe as the primary point of contact for field-reported quality concernsInvestigate issues, perform root cause analysis, and coordinate resolutionsCommunicate corrective actions and timelines to internal stakeholdersShipping & Service Issue ResolutionMonitor service-related issues including short shipments, mis-shipments, and damaged goodsConduct root cause analysis related to picking, packing, labeling, and loading processesPartner with warehouse and logistics teams to implement corrective and preventive actionsTrack trends and support efforts to reduce recurring issuesReporting & Data AnalysisCollect, analyze, and interpret quality and shipping dataMaintain reporting dashboards and performance summariesProvide actionable insights and recommendations to leadershipContinuous ImprovementLead corrective and preventive action (CAPA) initiativesIdentify trends and implement process improvementsSupport the development and maintenance of quality standards and proceduresCore CompetenciesRoot Cause AnalysisProcess ImprovementCross-Functional CollaborationAttention to DetailData Analysis & ReportingProblem Solving & Decision Making Requirements  Qualifications3–5+ years of experience in a quality, manufacturing, or operations-related role preferredManufacturing experience preferred but not requiredStrong experience with root cause analysis and problem-solving methodologiesFamiliarity with shipping and logistics processes preferredStrong analytical, organizational, and communication skillsProficiency in Microsoft Excel and ERP systemsContinuous improvement experience preferred